Shipping Policy
Last Updated: 2026
Shipping at Vapmo is designed to be straightforward. The sections below set out how your order is prepared, dispatched and tracked, and what happens when something goes wrong in transit.
Order Processing
Once your payment has cleared and any age or order checks are finished, most orders leave our warehouse within 1–3 business days.
Weekends, public holidays, promotions and busy shopping periods can add to that window. When your parcel is on its way, we email you a dispatch confirmation that includes a tracking number.
Should we be unable to ship within the timeframe quoted for your order, we will let you know and — where the law requires it — offer you the choice of accepting the delay or cancelling the unshipped portion for a refund.
Estimated Delivery Time
Eligible U.S. orders normally spend 2–5 business days in transit after dispatch, unless checkout shows a different estimate for your address.
- Picking and packing: usually 1–3 business days
- Carrier transit after dispatch: usually an estimated 2–5 business days
Please treat these figures as estimates rather than promises. Severe weather, holiday backlogs, carrier disruptions, address checks, age verification, remote delivery zones and similar factors outside our control can all move a delivery date.
Shipping Rates & Free Shipping
The delivery services available to you, together with their costs, are displayed at checkout before you pay.
U.S. orders with a merchandise subtotal of $89 or more ship free whenever a free-shipping service covers your address. Keep in mind that promotional discounts change the subtotal used to test eligibility.
Age Verification & Adult Signature
Because our catalog is age-restricted, Vapmo follows the federal, state and local rules that apply to age verification and delivery.
Anyone buying tobacco, nicotine or other age-restricted vaping products in the United States must be at least 21 years old. We may need to confirm your age and identity before an order is accepted or sent.
Where a parcel requires an adult signature, someone aged 21 or over must be at the address with valid government-issued photo ID to accept and sign for it. These parcels cannot be left unattended.
Shipping Availability
What we can ship, and where, depends on the destination, the product, the law that applies and the delivery services open to us.
Some items cannot be sent to certain states, cities, ZIP codes, territories, P.O. boxes, military addresses or other restricted locations. If an address cannot be legally or practically served, we may cancel the affected item or order and refund it appropriately.
Order Changes & Cancellations
Need to cancel an order or correct a delivery address? Reach out as early as possible — we will do our best to help while the order is still being packed.
After a parcel has been prepared for dispatch or collected by the carrier, changes and cancellations are usually no longer possible. It is the customer's responsibility to supply a complete, accurate delivery address.
Tracking
Your tracking number is emailed once the parcel is ready to ship. A freshly created label may not show movement right away — the first carrier scan often appears only after the package reaches a sorting or transit hub.
Delayed or Missing Packages
If tracking stalls for an unusually long time or your parcel seems lost in transit, write to Vapmo. We will examine the tracking history and, where it makes sense, open a carrier investigation on your behalf.
Carriers quote transit times as estimates, and weather, transport disruptions, peak seasons and similar events can cause delays. We cannot guarantee carrier-controlled schedules, but our support team will help with reasonable delivery inquiries and claims.
Tracking Shows Delivered but Package Is Missing
Before contacting us, please check with everyone in the household, neighbors, building reception or management, mailrooms, parcel lockers and any other safe-drop spots around the property, and ask the carrier directly.
If the parcel still cannot be found, send us your order number and tracking details so we can look into it.
Damaged Shipping Package
If the outer box arrives visibly damaged, hold on to the shipping carton, label, packing materials and contents. Contact us within 48 hours of delivery with photographs of the packaging and the items inside.
Returned-to-Sender Packages
Parcels come back to us for several reasons: an incomplete or wrong address, repeated failed delivery attempts, unfinished age verification, a missed adult signature, or a package that was never collected or accepted.
When a returned parcel reaches our warehouse and passes inspection, we will review the refund or reshipment options available. Where the return traces back to address details supplied by the customer, customer unavailability or incomplete age or signature checks, the original shipping charge is generally not refunded.
A $15 processing fee may apply to packages returned because adult-signature or age-verification steps could not be completed. Any cost of reshipping will be confirmed with you before a replacement leaves our warehouse.
Shipping Charges
For ordinary returns and deliveries that fail because of customer-supplied details or availability, original shipping charges are generally non-refundable.
If an order is wrong, damaged or otherwise affected by a verified Vapmo fulfillment error, the shipping charges form part of our review of the claim.
Returns & Warranty Policy
Every Vapmo order should arrive correct and working. The terms below cover products bought directly from Vapmo.com.
30-Day Return Policy for Unopened Products
Unopened, unused products in new condition can be returned within 30 days of delivery.
A standard return must meet all of the following:
- The item is unused.
- Its original packaging is intact.
- Factory seals and tamper-evident wrapping are unbroken.
- The product is in resalable condition.
- Vapmo has approved the return before it is sent back.
Please get in touch before mailing anything back — returns sent without approval may be refused. Approved standard returns are refunded to the original payment method or issued as Vapmo store credit after inspection.
Disposable Vape & Vape Pod — 72-Hour DOA Guarantee
As consumables, opened disposable vapes and pre-filled pods normally cannot be returned.
If, however, a disposable vape or pod arrives damaged, leaks inside its sealed wrapper, fails to fire on first use, refuses to charge where it is designed to be rechargeable, or shows another obvious manufacturing fault on first use, contact us within 72 hours of delivery.
When you submit the claim, please include:
- Your order number
- The product name plus the flavor or variation chosen
- A short description of the fault
- Clear photos or a brief video demonstrating the problem
- Photos of the product packaging, where available
Please keep the item and its packaging until the claim closes. After our review, Vapmo may offer a replacement, store credit or a refund, whichever is appropriate.
Vape Device — 30-Day Limited Warranty
Vape devices bought from Vapmo carry a 30-day limited warranty from the date of delivery covering verified manufacturing defects.
Covered examples include a device that will not power on or charge, screen or control failures, connection faults with a confirmed compatible pod, or another verified electronic or manufacturing defect.
The warranty excludes accidental damage, liquid damage, ordinary wear and cosmetic wear, charging with unsuitable equipment, unauthorized modification or repair, misuse, poor storage, and disregard of manufacturer instructions.
Before approving a claim we may ask for photos, video, troubleshooting details, serial or batch numbers, or return of the device.
Damaged, Missing, or Incorrect Orders
Please check your delivery as soon as it arrives. Anything damaged, missing or different from what you ordered should be reported within 48 hours of delivery.
Please send us:
- Your order number
- The name of the affected product
- Photos of the shipping box
- A readable photo of the shipping label
- Photos of every product received
- A short description of the problem
Keep the packaging until the claim is finished. Where a Vapmo fulfillment error is confirmed, we may replace the product or refund you at no extra product cost.
Opened & Non-Returnable Products
For hygiene and safety reasons, opened or used disposables and pre-filled pods cannot ordinarily be returned because of a change of mind — including flavor, cooling, sweetness, nicotine-strength, draw or vapor preferences, or expectations about puff count or lifespan.
Those preferences are not defects. This restriction never affects genuine DOA claims made within the claim window.
Puff Count & Product Performance
Published puff counts are the manufacturer's estimates, not personal guarantees. Real-world puff totals, battery life, vapor production, e-liquid use and overall lifespan all depend on draw length, how often you vape, output mode, airflow, temperature, battery condition and other usage factors. Normal variation in performance is not a defect.
Product Compatibility
Please double-check compatibility before ordering, especially between devices and replacement pods. Product pages list known compatible items where we have them; if in doubt, ask us before you buy.
A correctly described product chosen for an incompatible device is not normally returnable once opened. If compatibility information published by Vapmo turns out to be wrong, contact us and we will review the situation and put it right.
Return Shipping Costs
For a standard, non-defective return, the cost of shipping it back is the customer's, and original shipping charges are generally not refunded.
Where Vapmo confirms it shipped the wrong item, the item arrived damaged, an approved DOA claim applies, or another verified Vapmo fulfillment error forced the return, we will provide instructions and — if a physical return is needed — either a prepaid label or reimbursement of reasonable return postage by an approved method.
Please avoid express or unusually costly return services unless our support team agrees in advance.
Return Authorization
Every return needs approval before it ships. Once your request is accepted, our team sends the return address, instructions and any authorization details.
Items sent to the wrong address or shipped back without approval may not qualify for reimbursement. Where a physical return is required, pack the product securely along with the requested accessories and original packaging.
Refunds, Store Credit & Replacements
Depending on the claim, an approved outcome may be a refund to the original payment method, Vapmo store credit, or a replacement product.
Change-of-mind returns are not processed as direct swaps. Want a different product, flavor or variation? Return the eligible unopened item and simply place a new order.
After an approved return arrives at our warehouse, inspection takes roughly 3–5 business days. Approved refunds are then usually issued within 2–5 business days; your bank or payment provider may add processing time before the money appears.
Bundles
A bundle returned under the 30-day unopened policy must come back complete: every product in it, unused, sealed and resalable.
If just one item in a bundle is defective, contact us before sending everything back — we will assess the affected item and tell you what to do.
Cosmetic Variations
Small manufacturing or packaging differences that do not affect how a product works are not treated as defects. If something arrives clearly scratched, cracked, broken or otherwise materially worse than a new product should be, contact us within 48 hours of delivery.
How to Request Help
For shipping questions, returns, defects, missing or wrong items, or warranty claims, email [email protected].
Please include your full name, order number, the product name, a short description of the issue and, where relevant, photos or video.
Nothing in this policy is intended to exclude or limit any right or remedy that cannot lawfully be excluded.